Members-only Customer engagement Decoding customer engagement scores: Understanding and improving your scores A customer engagement score is a quantitative measure used by businesses to assess the level of interaction, involvement, and satisfaction of individual customers with their brand, products, or services....
Members-only Customer engagement Event strategy simplified: Choose the right format for your goals With so many event formats and types, how do you determine the right approach? Today we’ll explore seven relationship-building event types for marketers. You’ll learn the distinct purpose and best practices for each one - from intimate interviews to large user conferences....
Members-only Customer engagement The art of prioritizing the voice of the customer What percentage of your customers could you reach out to individually right now just to check in and say hello? If your answer is less than 20%, you have some work to do!...
Members-only Customer engagement Customer education is a SaaS marketing strategy Customer education is a marketing strategy. If you know who your audience is you can educate them, and help them do their jobs with your product....
