Hi, my name is Gal, and I'm the CEO and Co-founder of Crowdvocate. We're going to talk about the seven tactics that will help you hit home runs with your programs.
Here’s a quick look at these tactics before we dive in:
- Create a solid plan
- Maintain solid collaboration with other departments
- Get more nominations and repetition
- Personalize customer engagement at scale
- Walk the walk and talk the VOC
- Track and attribute
- Share your success
Let's get started.
Create a solid plan
The first thing – and I can't emphasize this enough – is to have the right program strategy. It’s so important to go to the drawing board and plan before you start doing anything. Here are a principles to keep in mind: