Hi, my name is Gal, and I'm the CEO and Co-founder of Crowdvocate. We're going to talk about the seven tactics that will help you hit home runs with your programs.

Here’s a quick look at these tactics before we dive in:

  • Create a solid plan
  • Maintain solid collaboration with other departments
  • Get more nominations and repetition
  • Personalize customer engagement at scale
  • Walk the walk and talk the VOC
  • Track and attribute
  • Share your success

Let's get started.

Create a solid plan

The first thing – and I can't emphasize this enough – is to have the right program strategy. It’s so important to go to the drawing board and plan before you start doing anything. Here are a principles to keep in mind: