Patrick Kalie

Patrick is a customer marketing manager with experience in digital advocacy, government and public affairs, the public speaking industry, and campaign management.

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Customer marketing

Customer marketing: Delighting customers at scale

My goals are to share my formula for delight (which is just a pretentious way of saying, “These are the things I look for whenever I'm trying to create a delightful experience”) and give you a bunch of tactics to make delightful experiences....

Our mission is plain and simple. We want to provide those in customer marketing positions with the resources and information they need to fulfill their potential.