Members-only Voice of the customer TV commercials with 10/10 brand storytelling Brand storytelling is important to connect with your customers. Advertising campaigns are most successful when they’re memorable (for the right reasons)....
Members-only Customer advisory boards How to get stakeholder buy-in for your customer advisory board Getting buy-ins can be a challenge since companies still prioritize acquiring new customers rather than nurturing existing...
Members-only Customer journey How to incorporate memory into your customer lifecycle Your segments are clean, your copy is thoughtful, and all of your campaigns go out on time. By most measures, your lifecycle program is running well. And yet your engagement data tells a more complicated story. Re-engagement sends that used to convert have gone quiet....
Members-only Customer advocacy Advocacy in action: The blueprint for reference program success CMAnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer marketing experts and industry leaders. It&...
Members-only Articles How to thrive as a solo customer marketer Being a solo customer marketer in a high-growth company can feel a bit like a fairly relentless rollercoaster. One minute you're celebrating a successful initiative, the next you're drowning in a ton of new requests and shifting priorities....
Members-only Customer engagement The main barriers to creating effective content As expectations of marketing continue to rise, content is now asked to do it all: drive demand, support sales, build brand trust, educate buyers, and deliver measurable ROI....